Shipping & Delivery

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Shipping and Delivery Information

We only ship to addresses within New Zealand. We do not ship internationally.

Rural Delivery

• Due to the charging variables and weight limitations for delivery to rural addresses, we do not currently offer rural delivery as a standard shipping option.
• Please feel free to contact us directly on 09 427 8294 to see whether rural delivery may be available for your specific order or provide a non-rural address for delivery of your goods when ordering.

Order Processing

• Orders for in-stock items placed before noon on working days (Mon to Fri) are typically packed and shipped on the same day.
• Orders placed outside business hours (8:00am-4:30pm Mon-Fri excluding public holidays) will be processed on the next working day.
• Orders under 25kg are sent with New Zealand Couriers.  AUSGO Floor Mats are sent via Aramex. Larger orders are shipped with Mainfreight. Tracking details will be emailed to you. 

Delivery Timeframes – In Stock Items

For in-stock items, the delivery times below are provided by the courier companies that we use, and sometimes there can be delays in your parcel reaching you. Allow extra time for your order to arrive if you are in a rural location or following a public holiday.

Please note that we cannot deliver to a PO Box address. Please provide a physical delivery address when ordering.

Delivery Timeframes – Pre-Order Items

Feel free to call us for an estimated arrival date for any Out of Stock or Pre-Order items.

Once you place an order with us, we will update you with lead times for the arrival and shipment of your order.

Standard-size Items

Orders received before midday on weekdays can usually be delivered within Auckland, Northland, and Hamilton the next working day.

Estimated delivery timeframes for other areas:

• 2-3 day delivery throughout the rest of the North Island.
• 3-4 day shipping to the South Island.
• Please allow an extra 1-2 days for rural deliveries.

Large Items

Large items that require palletised freight, like bull bars, are sent with Mainfreight. As a guide, delivery timeframes are:

• North Island 3-5 days
• South Island 5-7 days

The cost of shipping large items to different areas across New Zealand can vary significantly. Some products on the website have been classed as 'oversize', and you can contact us directly to get the best shipping price we can offer and to order.

Xrox Bars

The shipping cost for a single Xrox bar is:

• North Island (exc rural delivery) - $115.00 inc GST
• South Island (exc rural delivery) - $218.50 inc GST

Non-Signature Deliveries

We use a Non-signature Required service for all deliveries. This means the courier will leave your package in a safe place, and you do not have to be home to receive the package. 

Force4 does not take responsibility for lost or missing packages.

We cannot take responsibility for incorrect/incomplete addresses; please check your delivery details before finalising your order.

We rely on the freight companies' care and professionalism to deliver your order damage-free. Please inspect your package before opening it. If the product is damaged, contact us immediately.

Track and Trace Your Order

New Zealand Couriers

We will provide the track and trace number in your shipping notification email.

You can check the status of your parcel delivery using this New Zealand Couriers web page. Enter the Ticket Product Code (e.g. LH, SH, E40) in the first field and the ticket number in the second field.

Aramex

We use Aramex for shipping the AUSGO 4WD Floor Mat range. You can check the status of your parcel delivery via the Aramex website. 

Mainfreight

For larger items sent via Mainfreight, we’ll include the consignment number in your shipping notification email. You’ll receive updates on the status of your delivery direct from Mainfreight.

You can also enter your consignment number in the Reference Number field on the Mainfreight website home page to check the status of your shipment.